Shipping & Delivery
WON BROTHERS INC. utilizes a flat rate shipping method based on your purchase total. Rates
apply to continental U.S. ONLY! Your order will ship via Fed Ex or USPS.
In-stock merchandise will normally arrive in 2-5 business days after the
order is received. Most orders are shipped within 24-48 hours via Fed Ex or
If you need to expedite your order via Next Day or 2nd Day Delivery Service
Please Call us at 888-417-6969 or 540-288-3195 as long as the item is in stock and you place
your order before 2 PM Eastern Time, we can ship it the same day. Please
call-in all requests for expedited shipments to make sure your order will be
processed the same day. We only charge actual shipping cost on all Air
Privacy, Security &
At WON BROTHERS, we value your privacy. We feel you should not have to worry about
privacy or security when placing an order online. We maintain appropriate
security measures for your information and do not share your personal
information with any outside parties except to the extent necessary to
fulfill your order email@example.com
Our Commitment To Data Security: www.wonbrothers.com uses SSL (Secure Socket
Layer) to encrypt your order and protect personal data sent to us. SSL
encrypts all data using 128-bit encryption to insure that your private
information cannot be seen as it travels over the internet. To prevent
unauthorized access, maintain data accuracy, and ensure the correct use of
information, we have put in place appropriate physical, electronic, and
managerial procedures to safeguard and secure the information we collect
Your Email Address: We do not share email addresses with any other company.
If you subscribe to our newsletter or choose to receive email updates at
checkout, you may unsubscribe at any time by clicking the link located at
the bottom of the email. We may also use your email address to contact you
if there is a delay or question about your order, or for promotional events.
Your Postal Address: You may receive occasional catalogs or postcards from
WON BROTHERS. However, we do not share or rent your postal address with any
other source except to the extent to fulfill your order.
Your Telephone Number: We ask for a telephone number at checkout in the
event there are any immediate questions concerning your order. Your phone
number is not shared, but may be included on your shipping label in the
event the delivery service has any problems finding or delivering to your
How You Can Access Or Correct Your Information: You can access all your
personally identifiable information that we collect online and maintain by
contacting us. Be aware that we will require your full name, address and
phone number to help you. We use this procedure to better safeguard your
information. You can correct factual errors in your personally identifiable
information by sending us a request that credibly shows error. To protect
your privacy and security, we will also take reasonable steps to verify your
identity before granting access or making corrections.
Finally, we never use or share the personally identifiable information
provided to us online in ways unrelated to the ones described above without
also providing you an opportunity to opt-out or otherwise prohibit such
How To Contact Us: Should you have other questions or concerns about these
privacy policies, please contact us at
www.wonbrothers.us will only allow customers to order via the on-line store if
the Internet server is secure. The security certificate is built in to your
web browser to allow secure access to Internet servers when performing such
tasks as on-line banking or providing your credit card number, to protect
your personal information.
In some cases, customers may encounter a dialog box stating
"Certificate Authority is Expired" when ordering through a secure
server. If you receive this dialog box, please click "Continue"
and your connection with our web site will be secure. To verify that your
browser is secure, look at the bottom of your browser window; Netscape
displays a solid key and Internet Explorer displays a closed lock.
To avoid the dialog box in the future, you must upgrade your Browser. To do
this, visit your browser's web site and download the latest version of your
browser. Be sure to
restart your computer after upgrading your browser in order to be able to
connect to www.wonbrothers.us secure server and place your order on-line.
All content included on Won Brothers website, including without limitation
text, graphics, logos and images, is the property of Won Brothers, Inc or
its content suppliers and is protected by U.S. and international copyright
laws. The compilation of all content on this site is the exclusive property
of Won Brothers and is protected by U.S. and international copyright laws.
The user may forward, distribute, and/or photocopy copyrighted materials of
Won Brothers, Inc located on the Won Brothers website only if the entire
relevant page or document is unaltered and complete, including all of its
headers, footers, disclaimers, and other information. You may not copy these
documents to another website.
Won Brothers is trademarks or registered trademarks of Won Brothers, Inc or
its subsidiaries in the United States and other countries. Won Brothers'
trademarks may be used publicly with permission only from Won Brothers Inc.
Fair use of Won Brothers' trademarks in advertising and promotion of Won
Brothers products requires proper acknowledgement. All other trademarks not
owned by Won Brothers or its subsidiaries that appear on the Won Brothers
website are the property of their respective owners, who may or may not be
affiliated with, connected to, or sponsored by Won Brothers Inc. or its
Links to Other Web Sites
This site may contain links to third-party sites. The presence of such
third-party links on the Won Brothers website do not represent an
endorsement or recommendation by us of the content or reliability of such
sites or the companies or products associated with such sites. Linked sites
are not under the control of Won Brothers, Inc.and Won Brothers, Inc. is
not responsible for the content of any linked site or any link contained in
a linked site. If you decide to access any of the linked sites, you do this
entirely at your own risk.
Information on Won Brothers Web Site; Disclaimer of Warranties
Won Brothers, Inc uses reasonable efforts to include accurate and up-to-date
information on the Won Brothers website, but makes no warranties or
representations of any kind as to its accuracy, currency or completeness.
Won Brothers, Inc is not responsible for any errors or omissions contained
on the Won Brothers website and reserves the right to make changes anytime
without notice. All information appearing on the Won Brothers website is
provided on an "as is" basis.
Limitation of Liability
In no event shall Won Brothers, Inc or Won Brothers be liable
for any damages whatsoever. In particular, Won Brothers, Inc. shall not be liable for direct, special, indirect,
consequential, or incidental damages, or damages for lost profits, loss of
revenue or loss of use, cost of replacement goods, loss or damage to data
arising out of the use or inability to use Won Brothers website or any
related products or services. This includes damages arising from use of or
in reliance on the documents or information present on Won Brothers
website, even if Won Brothers, Inc. or it subsidiaries have
been advised of the possibility of such damages. Some jurisdictions do not
allow limitation of these types of damages, so the above limitation may not
apply to you.
The Won Brothers website is controlled by Won Brothers, Inc
from its offices in the United States of America. Won Brothers website
and its contents are intended to comply with the laws and regulations in the
United States. Other countries may have laws and regulatory requirements
that differ from those in the United States. All matters relating to your
access to, or use of, Won Brothers website shall be governed by U.S.
federal law or the laws of the State of Virginia, without regard to its
conflict of laws principles. Any legal action or proceeding relating to your
access to or use of this site shall be initiated in a state or federal court
in the County of Stafford, State of Virginia. You agree to submit to
the jurisdiction of, and agree that venue is proper in, these courts.
Notification of Changes
These terms may be revised over time as new features are added to the Won
Brothers website. Won Brothers, Inc will post all changes to
these terms on this page and will indicate at the top of this page effective
date of these terms. Won Brothers, Inc. therefore encourages
you to refer to these terms on an ongoing basis so that you understand the
Replacements & Warranty
Our first goal is to get you the correct products, and
follow up with great service. Before ordering a product you are unsure of,
please call us and we will be happy to help you out. This will allow you to
order the correct products in the first place. In the event that there is a
problem with your order we will work with you until resolution.
In order to receive a full refund of your purchase price the item must
1. be unused.
2. be in its original packaging which must also be in new condition
(including sealed internal packing).
3. include all parts, warranty and registration cards, instructions, special
4. be mailed with return authorization no later than 30
days from the date received. Please insure all shipments. We can not be
responsible for packages that arrive damaged due to mishandle or poor
5. We are unable to process refunds or exchanges on any returned item that
does not fit these requirements.
6. All return items have 20% restocking fees applied to them at the time of
1. Shipping charges are not refundable. Orders process without freight, or
where freight has been waived, will be charged actual shipping expenses
which are not subject to return credit.
2. Your refund will only be given after we have received the returned item(s)
in original, undamaged condition.
3. All items require authorization before returning.
4. Please allow up to 2 weeks for processing.
All returned merchandise should be shipped to:
WON BROTHERS INC,
116 Powhatan Trail
Fredericksburg, VA. 22406
In the unlikely event that your shipment arrives damaged, please contact us
within 12 hours of delivery. We will do everything we can to get a
replacement sent out as soon as possible.
A damage claim will be filed with the carrier. Because the carrier may
choose to pick up both the damaged item(s) and packaging material for
inspection, we ask that you hold on to these items for 14 business days from
the date you report the damage to us. If the carrier does not pick up the
damaged merchandise within this time period, you may then dispose of the
damaged item(s) and packaging material.
NOTE: All shipping damages must be reported within 24 hours from the time of
Won Brothers products have a limited one year warranty from original date of
purchase against defects in material or workmanship.
liability is assumed with respect to loss of damage to fish, livestock or
personal property irrespective of the cause thereof.
service is necessary under warranty:
- Email to Won Brothers at firstname.lastname@example.org.
- Get the RA#
- Fill out warranty card at instruction manual
NOTE: Won Brothers will not be liable for any costs of
transportation charges or any other charges which may result in connection
with a warranty claim. Any defective product must be send freight
prepaid with appropriate documentation supporting the warranty claim.
Replacement or repair will be at the discretion of Won Brothers. If
service or claim is necessary, return it with one copy of invoice showing
purchase date & company name, fill out the warranty card and $10.00 USD
check for shipping and handling fee at the address of Won Brothers, Inc., 116 Powhatan
Trail, Fredericksburg, Va 22406
You may cancel any order, except special orders, custom equipment, and
tubing sold per foot, without penalty prior to shipping. If you cancel the
order after we have shipped it, or you refuse delivery on your order, we
will refund the price of the product minus all applicable, actual shipping
fees (including actual initial shipping fees, return shipping fees and
additional carrier charges).
Failed Delivery If the carrier is unable to deliver the package to you, you
can either have us re-attempt shipment or you can cancel the order. In both
cases you will be charged for all shipping fees.