Customer Service

Shipping & Delivery

WON BROTHERS INC. utilizes a flat rate shipping method based on your purchase total. Rates apply to continental U.S. ONLY! Your order will ship via Fed Ex or USPS.

In-stock merchandise will normally arrive in 2-5 business days after the order is received. Most orders are shipped within 24-48 hours via Fed Ex or USPS.

If you need to expedite your order via Next Day or 2nd Day Delivery Service Please Call us at 888-417-6969 or 540-288-3195 as long as the item is in stock and you place your order before 2 PM Eastern Time, we can ship it the same day. Please call-in all requests for expedited shipments to make sure your order will be processed the same day. We only charge actual shipping cost on all Air shipments.

Privacy, Security & Legal

At WON BROTHERS, we value your privacy. We feel you should not have to worry about privacy or security when placing an order online. We maintain appropriate security measures for your information and do not share your personal information with any outside parties except to the extent necessary to fulfill your order successfully.

Our Commitment To Data Security: uses SSL (Secure Socket Layer) to encrypt your order and protect personal data sent to us. SSL encrypts all data using 128-bit encryption to insure that your private information cannot be seen as it travels over the internet. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Your Email Address: We do not share email addresses with any other company. If you subscribe to our newsletter or choose to receive email updates at checkout, you may unsubscribe at any time by clicking the link located at the bottom of the email. We may also use your email address to contact you if there is a delay or question about your order, or for promotional events.

Your Postal Address: You may receive occasional catalogs or postcards from WON BROTHERS. However, we do not share or rent your postal address with any other source except to the extent to fulfill your order.

Your Telephone Number: We ask for a telephone number at checkout in the event there are any immediate questions concerning your order. Your phone number is not shared, but may be included on your shipping label in the event the delivery service has any problems finding or delivering to your address.

How You Can Access Or Correct Your Information: You can access all your personally identifiable information that we collect online and maintain by contacting us. Be aware that we will require your full name, address and phone number to help you. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

How To Contact Us: Should you have other questions or concerns about these privacy policies, please contact us at will only allow customers to order via the on-line store if the Internet server is secure. The security certificate is built in to your web browser to allow secure access to Internet servers when performing such tasks as on-line banking or providing your credit card number, to protect your personal information.

In some cases, customers may encounter a dialog box stating "Certificate Authority is Expired" when ordering through a secure server. If you receive this dialog box, please click "Continue" and your connection with our web site will be secure. To verify that your browser is secure, look at the bottom of your browser window; Netscape displays a solid key and Internet Explorer displays a closed lock.

To avoid the dialog box in the future, you must upgrade your Browser. To do this, visit your browser's web site and download the latest version of your browser. Be sure to restart your computer after upgrading your browser in order to be able to connect to secure server and place your order on-line.


All content included on Won Brothers website, including without limitation text, graphics, logos and images, is the property of Won Brothers, Inc or its content suppliers and is protected by U.S. and international copyright laws. The compilation of all content on this site is the exclusive property of Won Brothers and is protected by U.S. and international copyright laws. The user may forward, distribute, and/or photocopy copyrighted materials of Won Brothers, Inc located on the Won Brothers website only if the entire relevant page or document is unaltered and complete, including all of its headers, footers, disclaimers, and other information. You may not copy these documents to another website.

Won Brothers is trademarks or registered trademarks of Won Brothers, Inc or its subsidiaries in the United States and other countries. Won Brothers' trademarks may be used publicly with permission only from Won Brothers Inc. Fair use of Won Brothers' trademarks in advertising and promotion of Won Brothers products requires proper acknowledgement. All other trademarks not owned by Won Brothers or its subsidiaries that appear on the Won Brothers website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Won Brothers Inc. or its subsidiaries.

Links to Other Web Sites
This site may contain links to third-party sites. The presence of such third-party links on the Won Brothers website do not represent an endorsement or recommendation by us of the content or reliability of such sites or the companies or products associated with such sites. Linked sites are not under the control of Won Brothers, Inc.and Won Brothers, Inc. is not responsible for the content of any linked site or any link contained in a linked site. If you decide to access any of the linked sites, you do this entirely at your own risk.

Information on Won Brothers Web Site; Disclaimer of Warranties
Won Brothers, Inc uses reasonable efforts to include accurate and up-to-date information on the Won Brothers website, but makes no warranties or representations of any kind as to its accuracy, currency or completeness. Won Brothers, Inc is not responsible for any errors or omissions contained on the Won Brothers website and reserves the right to make changes anytime without notice. All information appearing on the Won Brothers website is provided on an "as is" basis.

Limitation of Liability
In no event shall Won Brothers, Inc or Won Brothers be liable for any damages whatsoever. In particular, Won Brothers, Inc. shall not be liable for direct, special, indirect, consequential, or incidental damages, or damages for lost profits, loss of revenue or loss of use, cost of replacement goods, loss or damage to data arising out of the use or inability to use Won Brothers website or any related products or services. This includes damages arising from use of or in reliance on the documents or information present on Won Brothers website, even if Won Brothers, Inc. or it subsidiaries have been advised of the possibility of such damages. Some jurisdictions do not allow limitation of these types of damages, so the above limitation may not apply to you.

Applicable Laws
The Won Brothers website is controlled by Won Brothers, Inc from its offices in the United States of America. Won Brothers website and its contents are intended to comply with the laws and regulations in the United States. Other countries may have laws and regulatory requirements that differ from those in the United States. All matters relating to your access to, or use of, Won Brothers website shall be governed by U.S. federal law or the laws of the State of Virginia, without regard to its conflict of laws principles. Any legal action or proceeding relating to your access to or use of this site shall be initiated in a state or federal court in the County of Stafford, State of Virginia. You agree to submit to the jurisdiction of, and agree that venue is proper in, these courts.

Notification of Changes
These terms may be revised over time as new features are added to the Won Brothers website. Won Brothers, Inc will post all changes to these terms on this page and will indicate at the top of this page effective date of these terms. Won Brothers, Inc. therefore encourages you to refer to these terms on an ongoing basis so that you understand the current terms.

Returns, Replacements & Warranty

Our first goal is to get you the correct products, and follow up with great service. Before ordering a product you are unsure of, please call us and we will be happy to help you out. This will allow you to order the correct products in the first place. In the event that there is a problem with your order we will work with you until resolution.

In order to receive a full refund of your purchase price the item must ...
1. be unused.
2. be in its original packaging which must also be in new condition (including sealed internal packing).
3. include all parts, warranty and registration cards, instructions, special packaging, etc.
4. be mailed with return authorization no later than 30 days from the date received. Please insure all shipments. We can not be responsible for packages that arrive damaged due to mishandle or poor packaging.
5. We are unable to process refunds or exchanges on any returned item that does not fit these requirements.
Restocking Fees
6. All return items have 20% restocking fees applied to them at the time of return.

1. Shipping charges are not refundable. Orders process without freight, or where freight has been waived, will be charged actual shipping expenses which are not subject to return credit.
2. Your refund will only be given after we have received the returned item(s) in original, undamaged condition.
3. All items require authorization before returning.
4. Please allow up to 2 weeks for processing.

All returned merchandise should be shipped to:

116 Powhatan Trail
Fredericksburg, VA. 22406

Damaged Merchandise:
In the unlikely event that your shipment arrives damaged, please contact us within 12 hours of delivery. We will do everything we can to get a replacement sent out as soon as possible.

Damage Claims
A damage claim will be filed with the carrier. Because the carrier may choose to pick up both the damaged item(s) and packaging material for inspection, we ask that you hold on to these items for 14 business days from the date you report the damage to us. If the carrier does not pick up the damaged merchandise within this time period, you may then dispose of the damaged item(s) and packaging material.

NOTE: All shipping damages must be reported within 24 hours from the time of delivery.

Product Warranty: 
Won Brothers products have a limited one year warranty from original date of purchase against defects in material or workmanship.  

 ***No liability is assumed with respect to loss of damage to fish, livestock or personal property irrespective of the cause thereof.  

If service is necessary under warranty:

NOTE: Won Brothers will not be liable for any costs of transportation charges or any other charges which may result in connection with a warranty claim.  Any defective product must be send freight prepaid with appropriate documentation supporting the warranty claim.  Replacement or repair will be at the discretion of Won Brothers.  If service or claim is necessary, return it with one copy of invoice showing purchase date & company name, fill out the warranty card and $10.00 USD check for shipping and handling fee at the address of Won Brothers, Inc., 116 Powhatan Trail, Fredericksburg, Va 22406

Cancelled Orders
You may cancel any order, except special orders, custom equipment, and tubing sold per foot, without penalty prior to shipping. If you cancel the order after we have shipped it, or you refuse delivery on your order, we will refund the price of the product minus all applicable, actual shipping fees (including actual initial shipping fees, return shipping fees and additional carrier charges).

Failed Delivery If the carrier is unable to deliver the package to you, you can either have us re-attempt shipment or you can cancel the order. In both cases you will be charged for all shipping fees.



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